Who We Are

Our website address is: https://www.ecodotglobal.com. ECODOT is a Bangladesh-based eco-friendly product brand offering jute and jute-diversified products, handmade lifestyle products, home décor, natural beauty and wellness products, and other selected products. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, interact with our social media pages, or use services connected with ECODOT. This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and what choices you have regarding your information.

Information We Collect

Depending on how you use our website and services, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Delivery information
Order and purchase information
Account information if you create an account
Comments, reviews, messages, and other information you voluntarily provide
IP address
Browser type and device information
Website usage information
Information provided when you contact our customer support team

We collect only information that is reasonably necessary for operating our website, processing orders, providing customer service, improving our services, maintaining security, and complying with applicable legal requirements.

Orders and Payments

When you place an order through our website, we collect the information necessary to process and deliver your order.This may include your name, contact information, billing information, shipping address, order details, and other information necessary to complete the transaction.Payments may be processed through third-party payment service providers. Depending on the payment method you choose, payment information may be handled directly by the relevant payment provider according to its own privacy policy and terms.ECODOT does not intentionally collect or store complete payment card details when those details are processed directly by a third-party payment provider.

Comments and Reviews

When visitors leave comments or product reviews on our website, we may collect the information shown in the relevant form, along with the visitor’s IP address and browser user agent information to help detect spam and maintain website security.An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/After a comment or review is approved, your profile information or image may be visible publicly alongside the content you submitted, depending on the website functionality you use.

Media Uploads

If you upload images or other media to our website, please avoid uploading files that contain embedded location information such as EXIF GPS data unless you intend to share that information.Visitors may potentially download publicly available media and extract information embedded in those files.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, improve website performance, maintain security, and understand how visitors use our website.
Cookies may be used for purposes such as:

Keeping items in your shopping cart
Maintaining login sessions
Remembering website preferences
Processing and managing orders
Improving website functionality
Supporting security and fraud prevention
Understanding website usage

If you leave a comment on our website, you may choose to save your name, email address, and website information in cookies for your convenience. If you visit our login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser. When you log in, cookies may be used to remember your login information and display preferences.You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart, account, checkout, or other functionality.

Embedded Content From Other Websites

Pages or articles on our website may include embedded content from other websites, such as videos, images, articles, maps, or other media. Embedded content from other websites may behave in the same way as if you had visited the other website directly. Those third-party websites may collect information about you, use cookies, include additional tracking technologies, and monitor your interaction with the embedded content, particularly if you are logged into their service. Such third-party services are governed by their own privacy policies and terms.

Facebook and Meta Platform Data

ECODOT may operate Facebook Pages, applications, and automation tools provided through Meta Platforms, Inc. and related Meta services. We may use a Facebook application to manage and automate certain activities associated with an ECODOT Facebook Page. Depending on the permissions granted to the application and the features being used, the application may access information such as:

ECODOT Facebook Page information
Page-related content
Comments or interactions with the ECODOT Facebook Page
Messages sent to the ECODOT Facebook Page
Information necessary to publish, manage, or schedule Page content
Information necessary to provide authorized Page-management and automation functions

We use information obtained through Meta services only for purposes related to the functionality of the authorized application or ECODOT Page services.

These purposes may include:

Publishing or scheduling Page content
Managing Page content
Monitoring and responding to Page comments
Managing or responding to Page messages
Providing customer support
Supporting Page-related automation
Maintaining security and preventing misuse
Improving the operation of our digital services

ECODOT does not sell personal information obtained through Facebook or Meta services. We do not intentionally request or collect Facebook information beyond the permissions reasonably necessary for the intended functionality of our application. Information accessed through Meta services is handled in accordance with applicable Meta platform requirements and this Privacy Policy.

Facebook Permissions and Access

When an ECODOT Facebook application requests permission to access a Facebook Page or related information, those permissions are used only for the functions described to the user and necessary for the application’s operation. You may revoke permissions previously granted to an ECODOT application through the relevant Facebook or Meta account settings. Revoking a permission may prevent certain ECODOT Facebook automation or Page-related features from functioning.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Arrange delivery of purchased products
Communicate with customers about orders
Provide customer support
Respond to questions, comments, reviews, and messages
Manage customer accounts
Operate and maintain our website
Manage our Facebook Page and authorized automation services
Publish, schedule, or manage Page content
Detect spam, fraud, abuse, and security threats
Improve our website, products, and services
Maintain business and transaction records
Comply with applicable laws and legal obligations

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without an appropriate legal basis or, where required, your consent.

Who We Share Your Data With

We do not sell or rent your personal information. We may share information when reasonably necessary with trusted service providers that help us operate our business and provide services to you.

These may include providers involved in:

Website hosting and infrastructure
Payment processing
Order fulfillment and delivery
Website security
Spam detection
Customer communication
Website analytics
Social media and Page management
Facebook/Meta platform services
Other technology services required to operate our website and business

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or legitimate interests of ECODOT, our customers, or others. Third-party service providers are expected to handle information according to applicable requirements and their own privacy policies where applicable.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud or misuse, and complying with legal obligations. Comments and their metadata may be retained for an extended period so that we can recognize and approve follow-up comments automatically. If you create an account on our website, the personal information provided in your account may be retained while your account remains active or as reasonably necessary for legitimate business and legal purposes. Order and transaction information may be retained as necessary for accounting, tax, legal, security, and business recordkeeping purposes. Information associated with a Facebook or Meta application may be retained only as reasonably necessary for the relevant functionality, security, legal requirements, or legitimate business purposes.

What Rights You Have Over Your Data

Depending on applicable law and the circumstances, you may have the right to:

Request information about personal data we hold about you
Request a copy or export of your personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where processing is based on consent
Request information about how your data is used
Revoke permissions previously granted to an ECODOT Facebook application

If you have an account on our website or have submitted comments, you may request an export of the personal data we hold about you, including information you have provided. You may also request deletion of personal information we hold about you. Some information may need to be retained where we are legally required to keep it or where it is reasonably necessary for legitimate administrative, legal, accounting, security, fraud-prevention, or dispute-resolution purposes.

Data Deletion Requests

If you want ECODOT to delete personal information associated with your website account, orders, comments, communications, or interaction with an ECODOT Facebook application, you may contact us using the contact information provided below. For Facebook or Meta-related requests, please mention that your request concerns the ECODOT Facebook application or Facebook Page. We may ask for reasonable information necessary to verify and process the request. After receiving a valid request, we will review the information and take appropriate action in accordance with applicable legal and regulatory requirements.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Some information may also be processed by third-party service providers that support website hosting, payment processing, delivery, communications, security, analytics, or social media services. These services may process information on servers located outside Bangladesh, depending on the provider and service being used.

Data Security

ECODOT takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to information is limited where reasonably appropriate to people and service providers who need it to perform their relevant functions.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website or other online services.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, delivery services, or other external services. ECODOT is not responsible for the privacy practices, content, security, or policies of third-party websites and services. We encourage you to review the privacy policy of any third-party service before providing personal information to it.

Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to ECODOT, please contact us so that we can review the matter and take appropriate action where necessary.

Changes to This Privacy Policy

ECODOT may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors and customers to review this Privacy Policy periodically.

Contact Us

If you have questions, comments, concerns, or requests regarding this Privacy Policy, your personal information, or ECODOT’s Facebook/Meta application, please contact us.

ECODOT
Showroom 527, Uposhohor Road, Darikharbona, Rajshahi-6202, Bangladesh

Website: https://www.ecodotglobal.com. Email: [email protected]

You may contact us regarding:

Privacy questions
Personal data requests
Data correction requests
Data deletion requests
Facebook/Meta application data requests
General privacy concerns

We will review and respond to legitimate privacy-related requests within a reasonable period and in accordance with applicable requirements.

Consent

By using the ECODOT website and services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for a particular type of data processing, ECODOT will obtain the appropriate consent or rely on another lawful basis for processing.